At Macedon, we see ourselves as your partners in strategic Digital Transformation initiatives. Our role is to successfully bridge the gaps among technology, strategy, and leadership. We help you connect technology to your core business model while aligning it with the marketplace and your culture. We leverage the power of intelligent automation, including Business Process Management (BPM) and Intelligent Case Management (iCM) to help you do more with less and increase your process efficiency.
Simply mastering technology isn’t enough; solving complex enterprise challenges also requires proven business know-how. At Macedon, we engineer custom digital solutions based on your organization’s needs. Our consultants serve in unique, hybrid roles that combine a strong business and technology command to ensure truly disruptive and sustainable results. This unique approach streamlines communication, reduces the number of hand-offs, and increases velocity, enabling us to deliver better solutions faster.
Strategic partnerships are essential in delivering holistic solutions in a rapidly changing world. As we look back on our history, we’ve identified the core components that strengthened the relationship with our strategic partners and allowed us to deliver consistent and successful results to our clients. Our shared values and operating model are the key ingredients for our partnerships. As your partner, we unlock opportunities by providing the technical expertise with the highest credentialed group of Appian practitioners in the world. Read more here.
Digital Transformation Journey
Whether your team is just starting to think about Digital Transformation initiatives or you’re ready to take the leap from legacy to digital, Macedon is prepared to help you succeed at any phase of your journey.
Learn how to ensure
Agile methodology is the surest path to project success. Following its adaptive planning principles, continual improvement, and early delivery, software teams can quickly respond to business needs and maximize organizations’ value. Macedon provides workshops and coaching to prepare your team for every step of the journey, improving collaboration, execution, and outcomes.
Our instructors bring a practical perspective to Agile courses, being seasoned practitioners of Agile while leading teams through building multiple successful solutions. Each workshop is tailored for your team’s needs, each role, and your corporate environment while demonstrating the value of the methodology’s standards and best practices.
Our most popular course, Agile for Product Owners, includes many workshops to allow Product Owners to practice building a backlog, prioritizing, and more. The hands-on approach encourages a more in-depth discussion and realization of how critical the Product Owner role can be for project success. While the target audience is Product Owners and Subject Matter Experts, this course is suitable for all project team members – and a useful “refresher” for IT staff.
Give your program direction
Delivering a high-quality application is only part of our job in helping you achieve success. Ensuring this new solution aligns with your company’s vision, mission, and business values from the very start is just as critical.
Our experts lead your team through a series of workshops weighing strategic and tactical goals, complexity, and program readiness during Discovery, using our proprietary Project Valuation tool. The outcome of this is a comprehensive plan, identifying the highest-value efforts to focus on and a logical schedule that will support change management efforts and provide the highest adoption rates.
We revisit these workshops periodically as the pipeline of possible projects grows to identify potential gaps, reassess the program strategy, and realign the program plan with the most critical upcoming business needs.
Most service providers will take on any project with any technology. As a result, they often lack the expertise required to get real value out of your platforms. At Macedon, we hand-select a small number of leading technologies and develop deep expertise. We’re specialists, not generalists; We leverage our intimate knowledge of each platform to create highly integrated solutions, taking advantage of each tool’s strengths and creating a seamless experience for your people.
Our preferred Digital Process Automation (DPA), Low-Code, and Robotic Process Automation (RPA) technologies are:
Ensure high adoption levels
Macedon’s Business Process Architects (BPA) are certified change management practitioners who drive high software adoption levels by engaging with developers, executive sponsors, and, most importantly, impacted employee groups. Based on your needs, this may include:
Helping hand-select a Key Personnel team to remain closely involved during the project cycle, who will be impacted most by the change - typically a mix of individual contributors and managers, with a range of dispositions about the project itself.
Using Human-Centered Design methodology to get significant early feedback from stakeholders and ensure the user experience (UI/UX) is comfortable and inviting to the people who will be using the system.
Tailoring our proprietary Communication Plans to fit your corporate environment and pinpointing when to communicate, to whom, and about what.
Generating Resistance Mitigation Plans to provide a centralized location where you can anticipate and react to employees’ resistance with mitigation strategies to address them before they become issues.
Providing guidance and assistance with training efforts.
Proactively gather and track actual usage data of the new solution, conduct spot-interviews, and provide surveys to assess disposition and any new, unanticipated pain points that need to be addressed once the solution has gone live.
Dedicated specialists, every step
of the way
Early successes are key to accelerating Digital Transformation. Launching your projects with our experts helps build momentum with quick wins right from the start. Macedon’s expert implementation ensures faster solution delivery, the highest initial quality, and a sustainable edge.
Delivery Managers: Ultimately responsible for the timeliness and quality of what we deliver, Delivery Managers help your team navigate tradeoffs between technical design, time to value, and return on investment, all while identifying and mitigating risk.
Enterprise Intelligent Automation Architects: As some of the foremost experts in their field, our architects are highly certified, published authors in their field. And while technology is their profession, your success is their passion, so your implementation won’t get held hostage on theory.
Business Process Architects: The adoption of your platform is the primary focus of our Business Process Architects. They combine process engineering and change management techniques to ensure the success of your program.
Development Team: The members of our Development Team don’t just code to a specification, they’re seasoned consultants who engage with your stakeholders, asking all the challenging questions to develop the correct solutions with high quality and velocity.
Macedon’s expansive collection of pre-built and hardened applications, utilities, and accelerators are a great way to jumpstart your Digital Transformation initiatives. We’ve engineered these assets to dramatically decreases development and testing time, allowing your team to focus on truly unique, high-value features.
Keep maximizing value
Applications left to stagnate in production without planning for change lose value and adoption rates over time. Macedon's Sustainability Planning allows your solution to evolve with your business beyond its completion.
We devote a small project team to develop new features for your existing applications while balancing production support. This unique offering ensures the longevity of the solution’s value long after the core project is complete.
Growing your internal experts
Technical coaching gives your internal team the guidance and support required to maintain solutions after they are delivered. Technical coaching also instills the foundational knowledge behind design selections, platform best practices, and essential standards.
When we begin coaching, we develop a plan that takes into account:
What is the person’s availability to be coached?
What is their previous technical experience?
What level of independence makes sense for the individual’s role and business expectations?
Based on the answers, we help guide your resources toward one of three contribution tiers: understanding the solution(s) from a support perspective, helping modify and enhance an existing application, or more comprehensive coaching to prepare your team member for a new development of their own.
Set up your program for long-term success
Your company's corporate culture has its own needs, which will feed into your specific definition of governance and roles and responsibilities. No two organizations are the same. Our team at Macedon is here to step in and fill an advisory role in setting up and maintaining a flexible, robust Governance Structure for your organization.
With multiple solutions sitting on the shared software Platform, teams can begin competing for resources. A strong governance structure helps break down silos and foster the connection between the application teams. A governance body is responsible for communication, conflict resolution, securing funding, and enforcing roles and responsibilities to achieve long-term success.
This key leadership committee sets the foundation to accelerate and provide guidelines for new projects to be added to the environment through providing assets and templates to quickly get budgetary approvals and stand up a proper project team structure. This governance committee’s power also lowers the bar for sustainability after rollout by coordinating and sharing resources across the portfolio.
Center of Excellence
Institutionalizing your knowledge
Engage our experts to help grow your intelligent automation practice from a few projects to a true enterprise-wide asset. We start with a foundational engagement, blending your organization’s change control and releases processes with our technology and delivery best practices. The result is a chartered organization empowered with the tools and processes they need to drive sustainable transformation across your business.
After your COE is formed, we tailor our level of engagement to your needs. Many customers retain our process and technology experts full time to scale their COE, while those that don’t require full-time support opt for ad-hoc support and part-time advisory services.