Appian Implementation Services Partner for Financial Institutions

Businesses suffer from outdated systems and broken processes that make work painful. Macedon helps you simplify your work.

Handling customer complaints is full of challenges - how can you ensure that your employees properly capture this feedback and that the right teams review all incoming complaints? Do you have a standardized approach to resolving complaints that reduces regulatory risk? Can you quickly respond to inquiries from regulators? Can you learn from the feedback to improve customer experience? CMGT makes stress-free Complaint Management possible.

The loan recertification process is a tedious, manual process that involves collecting and verifying documents, updating customer information, and ensuring that customers meet SLAs. It takes up valuable time, resources, and energy, leaving you too busy to focus on more complex, higher-value tasks. It can seem like an impossible job to keep track of the ever-changing circumstances while also ensuring compliance. To help address this struggle, Macedon Technologies has created a Continuous Customer Recertification (CCR) solution that helps streamline the recertification process.

Learn about Macedon's powerful, highly configurable stage-gate tool, Stage & Gate

Hear first-hand from our customers, CeramTec North America, and Pacific Life on how they were able to utilize the Appian platform to accelerate their Digital Transformation projects.

During this webinar, Jeff Phelan from Planet Home Lending shares his journey and how they successfully introduced workflow automation in their organization, boosted their productivity.

The traditional customer onboarding process can be inefficient and inconsistent due to disparate data sources, long SLAs, and opaque or poorly documented processes. Knowledgeable business users have to dedicate their time to rework and data cleanup, rather than focusing on more important tasks.