Macedon helps organizations improve the way work gets done through Business Process Consulting and Business Process Automation solutions tailored to their industry, operating model, and most critical workflows.
With more than 600 successful engagements across 100+ clients, our team combines deep process expertise with intelligent automation, low-code development, system integration, and change management to help organizations reduce manual effort, improve visibility, strengthen compliance, and create better experiences for employees and customers.
We support organizations in Financial Services and Insurance, Manufacturing and Distribution, Life Sciences and Pharma, Energy and Utilities, and Healthcare Providers. Whether you are modernizing a legacy workflow, connecting disconnected systems, or building a scalable process automation strategy, Macedon helps you move from inefficient processes to measurable business outcomes.
Effective Business Process Automation begins with a clear understanding of how work moves through your organization. Our Business Process Consulting services help identify process gaps, bottlenecks, risks, and opportunities for improvement before technology decisions are made.
We work with business and technology stakeholders to assess current-state processes, define future-state workflows, prioritize automation opportunities, and build a practical roadmap for implementation. The result is a solution designed around your business needs, not a one-size-fits-all platform approach.
Macedon delivers full-lifecycle Business Process Automation services, from discovery and process analysis through solution design, implementation, integration, testing, deployment, and adoption.
Our capabilities include:
• Process discovery and workflow assessment
• Business process redesign and optimization
• Low-code application development
• Intelligent workflow automation
• System and data integration
• Case management and decisioning solutions
• Compliance and audit-ready process controls
• Reporting, dashboards, and operational visibility
• Change management, training, and ongoing optimization
We use the right technology for the challenge, including Appian when it is the best fit for your automation strategy
Watch our webinar recordings on our YouTube channel. Read our Success Stories here.
Tired of outdated work? You're not alone. We can help.
Businesses suffer from outdated systems and broken processes that make work painful. Macedon helps you simplify your work.
Material Supply Management (MSM)
Manufacturing companies face significant challenges in meeting production demand due to uncertainty in the supply chain. A shortage of raw materials or components can delay production or force manufacturers to source materials from alternative suppliers at a higher cost.
Manufacturing Change Control Management (MCCM)
Manufacturing operations face significant challenges in managing process changes, particularly when these changes involve multiple departments and stages. Without a clear and unified view of the processes involved, or a way to ensure that changes are compliant with established standards such as ISO 9001, manufacturing organizations can struggle to remain competitive.
Self-service Onboarding and Reconciliation (SOAR)
The traditional customer onboarding process can be inefficient and inconsistent due to disparate data sources, long SLAs, and opaque or poorly documented processes. Knowledgeable business users have to dedicate their time to rework and data cleanup, rather than focusing on more important tasks.
Continuous Customer Recertification (CCR)
The loan recertification process is a tedious, manual process that involves collecting and verifying documents, updating customer information, and ensuring that customers meet SLAs. It takes up valuable time, resources, and energy, leaving you too busy to focus on more complex, higher-value tasks. It can seem like an impossible job to keep track of the ever-changing circumstances while also ensuring compliance.
Complaints Management (CMGT)
Handling customer complaints is full of challenges - how can you ensure that your employees properly capture this feedback and that the right teams review all incoming complaints?
Stage & Gate
Learn about Macedon's powerful, highly configurable stage-gate tool, Stage & Gate.
Every industry has unique workflows, regulations, data requirements, and operational pressures. Macedon brings hands-on experience designing Business Process Automation solutions for complex, high-impact use cases across regulated and operationally demanding environments.
Outdated systems and fragmented processes create delays, rework, compliance risk, and frustrating experiences for both employees and customers. Macedon helps organizations simplify complex work by connecting people, processes, data, and technology.
Our Business Process Consulting and Business Process Automation services provide a practical path from process challenges to scalable solutions that deliver lasting operational improvement.
Ready to Improve Your Business Processes?
Talk with Macedon about your process challenges, automation opportunities, and the next steps toward a more efficient, connected operation.