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Blog Category // Business Strategy & Process Improvement

Byproduct Documentation: Turning Vegetation Management into Defensible Rate Case Evidence
Electric utilities invest enormous resources building System Resiliency Plans that promise regulators a safer, more defensible grid. But an SRP is only as credible as the operational data behind it, a...
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The Vegetation Management Execution Gap: Translating Risk Data into Field Action
Vegetation management is the single largest operating expense most electric utilities carry. The industry spends between $6 billion and $8 billion a year managing right-of-ways, and for many utilities...
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HFMA RCC 2026: AI is the Multiplier, but the Process is the Solution
HFMA Revenue Cycle Conference 2026had no shortage of AI conversation, but what stood out was not just the technology. It was how often speakers came back to the same idea: the system itself needs to c...
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Financial & Technical Realities of SRP Execution: Moving from Plan to Plant-in-Service
As utilities face mounting pressure to harden the grid, developing a comprehensive System Resiliency Plan (SRP) requires immense cross-functional coordination. In my previous article,The Mechanics of ...
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Business Process Automation for a Defensible System Resiliency Plan
In the world of utility capital planning, automation has evolved from a simple back-office efficiency tool into a cornerstone of successful rate case strategies. As leading Investor-Owned Utilities (I...
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2026 Predictions based on February 10 CRS Report on Federal IDR
Last week I analyzed a few consecutive quarters of CMS Federal IDR Public Use Files and the data told a pretty clear story: dispute volumes were continuing to accelerate, facilities were scaling filin...
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Federal IDR at Scale: Where NSA is Headed, Based on 3 Quarters of CMS Data
Each quarter, CMS publishes Federal IDR Public Use Files that provide a retrospective view into how the No Surprises Act dispute process is functioning. These datasets are released with a lag. For con...
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Key Takeaways from the 2025 EDPMA RCM Workshop
Mounting regulatory pressures, payer-driven automation, and a widening operation gap were featured topics at the 2025 EDPMA RCM Workshop (December 3 - 4). This year's Emergency Department Practice Man...
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How to Choose the Right Appian Consulting and Implementation Partner
In order to choose the right Appian consulting and implementation partner, start with self-reflection. Before evaluating vendors, take time to assess your own organization and project. Understanding y...
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AMTC25: Clinical Excellence and Workflow Clarity
The 2025 Air Medical Transport Conference (AMTC25) has a distinct character compared to many healthcare gatherings. The industry is close-knit, with organizations that (despite being competitors!) sha...
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