Appian Solutions for Energy & Utilities

Approved capital. A regulatory clock. And the work still lives in spreadsheets.

Regulators approve the resiliency plan and the capital behind it on a
binding timeline. Macedon helps utilities turn those commitments into
trackable, auditable, field-executed work, so approved capital gets
deployed on schedule. All orchestrated on top of the systems you already
run, no rip-and-replace.

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See the SRP approach

15+

Years delivery industry-specific Appian solutions

1

Orchestration layer connecting engineering, field, regulatory, & finance

0

Core systems replaced - Appian runs on top of GIS, OMS, & EAM

100%

Of commitments tracked with a defensible time-stamped audit trail

The Problem

A Plan on File Isn't the Same as A Program in Motion.

Utilities operate under regulator approved resiliency and capital plans with binding timelines. But the execution layer is still held together by manual coordination leaving commitments untracked and evidence scattered when it matters most.

Approved commitments tracked across email, Excel, and SharePoint with no single source of truth.

No audit trail to defend execution in enforcement actions or rate-case
proceedings.

Storm response coordinated ad hoc, extending outages and delaying cost
recovery.

Evidence for the next phase of regulatory funding assembled manually,
after the fact.

REGION	PRIMARY DRIVER	HARDENING FOCUS
Gulf Coast & Southeast	Hurricanes	Extreme event hardening, undergrounding, rapid restoration
West & Southwest	Wildfire	Wildfire mitigation, vegetation management, sectionalizing
Northeast & Mid-Atlantic	Storms & ice	5-year resilience plans, reliability & flood hardening
Midwest & Canada	Severe weather	T&D hardening, grid modernization, automation
Illustrative of resiliency drivers across North American markets. Specific program details vary by jurisdiction and filing.

Grid Hardening & Modernization

The Capital is Approved. The Clock is Running.

Across North America, utilities are deploying large-scale grid hardening and modernization programs undergrounding, vegetation management, wildfire mitigation, and extreme-weather rebuilds. These commitments come with binding regulatory timelines: spend the approved capital on schedule, with evidence, or risk reduced future allocations and added scrutiny.

Macedon helps utilities turn those approved programs into orchestrated, trackable execution connecting engineering, field crews, regulatory affairs, and finance on the systems they already run.

Orchestrate — Don't Replace

Your GIS, OMS, CIS, and EAM platforms stay exactly where they are. Macedon adds an Appian orchestration layer on top that coordinates work across them so you modernize execution without a multi-year platform migration.

Plans become assigned, scheduled, tracked work

Departments work from one shared view, not parallel silos

Evidence is captured as work happens, not reconstructed later

Built on systems you already run — no rip-and-replace

How We Help

Built for the realities utilities are facing now.

Three connected capabilities that move resiliency programs from approval to provable execution.

SRP Execution Tracking

Turn approved Storm & System Resiliency commitments into structured, trackable work visible from filing to field.

Single source of truth for every commitment
Status across engineering, field ops & finance
Spend approved capital on time — or risk losing it
Mobile-ready for field crews

Storm Response & CostRecovery

Orchestrate mutual-aid mobilization and damage assessment so every hour of outage and every dollar of recovery is accounted for.

Automated crew & resource mobilization
Faster damage assessment & restoration
Documentation that supports FEMA reimbursement
Reduced penalty exposure during major events

Compliance & Audit Trail

Defensible, time-stamped evidence across IT, OT, and legal — ready for enforcement actions, audits, and rate cases.

Centralized evidence & approvals
Tracking aligned to FERC, PUC & state
PSC needs
Evidence to unlock the next funding phase
Case management built for regulatory
Scrutiny

The Full Platform

Resiliency is the front door. The platform runs the rest of your operation.

Drawing on 15 years of industry-specific delivery, Macedon extends Appian across the operations utilities run every day revenue, customer service, and the full asset lifecycle.

Intelligent Contact Center

New Service Connections

Field Service Management

Permit Management

IT Asset Lifecycle Management

Incident Response

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UTILITIES SUCCESS STORY

Electricity Service Delivery: Transforming the Transmission Rights Auction System

Partnering with Macedon, an electricity service provider replaced its legacy Transmission Rights Auction system with a new Appian solution adding functionality, simplifying training, and making the system easy to modify as needs change.

Read the Case Study