No Surprises Act IDR & Dispute Process Automation

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The No Surprises Act created a structured dispute process — but managing Open Negotiation (ONP), Independent Dispute Resolution (IDR), and award tracking manually is operationally unsustainable.

Our platform delivers true Dispute Process Automation — not just task tracking.

See How Your NSA Billing Dispute Process Could Be 85% Automated

In your personalized demo, we’ll show you:
• Where automation can immediately reduce risk
• How your IDR workflows could be digitized
• Expected ROI based on your dispute volume
• Implementation roadmap

Stop managing disputes. Start orchestrating them.
👉 Schedule Your NSA & IDR Automation Demo

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Scalable IDR & Billing Dispute Process Automation for High-Volume Teams

Managing hundreds — or even thousands — of disputes each month?

Manual tracking creates missed IDR deadlines, documentation bottlenecks, revenue leakage, and team burnout.

Our platform transforms your billing dispute resolution process into a scalable, rules-driven digital workflow engine. We automate the full NSA dispute lifecycle — from intake and eligibility review through negotiation, Independent Dispute Resolution (IDR), arbitration, and payment tracking — so your team can scale operations without increasing headcount.

Intelligent Intake & Eligibility

AI-powered email ingestion and case creation
Automatic state vs. federal routing

ONP & IDR Workflow Automation

Document generation and negotiation management
Automatic IDR initiation and entity selection
Position statement creation and CMS-compliant submission

Award & Revenue Tracking

Arbitration outcome monitoring
Revenue dashboards and payment reconciliation

Automate 85%+ of the NSA dispute lifecycle — while retaining full control of your business rules.

Core Capabilities for Independent Dispute Resolution & NSA Compliance Automation

Macedon’s NSA automation platform combines AI and workflow orchestration to streamline complex regulatory billing dispute processes.

What This Means for Your Organization:
• Never miss an ONP or IDR deadline
• Automated federal vs. state dispute routing
• Complete IDR documentation generation
• Real-time dispute lifecycle visibility
• Revenue accountability dashboards
• Audit-ready reporting
• Enterprise-grade scalability

From Manual Billing Disputes to Intelligent Dispute Process Automation

Most NSA workflows rely on:
• Email inboxes
• Legal review bottlenecks
• Manual arbitration filing
• Disconnected systems

We replace that with:
→ Centralized dispute command center
→ AI-powered intake & document automation
→ Rules-driven IDR entity selection
→ Automated arbitration submission workflows
→ Full lifecycle tracking

This is not RPA layered onto broken processes. This is purpose-built Independent Dispute Resolution automation.

Simplifying Work by Simplifying Process

For more than 15 years, Macedon Technologies has been empowering companies to succeed by increasing productivity through intelligent automation solutions.

As an Appian Premier Partner, we bring deep, certified expertise in the Appian AI Process Platform to our clients. No matter what stage companies are in their intelligent automation journey, we can help accelerate the development and implementation of low-code applications for business process automation.

We have a successful track record of completing over 600 engagements with more than 100 clients, including Fortune 500 companies, large enterprises, SMBs, and government agencies.

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Award-Winning Innovation

Proud winners of 2025 Appian Partner Innovation Award for our No Surprises Act (NSA) solution for Healthcare Providers.

Appian Premier Partner

100% of our team is Appian Certified and 95% of our team holds the Lead Developer certification, the highest level of Appian certification.

Strategic Partnership

As your partner, we unlock opportunities by providing technical expertise with the highest credentialed group of Appian practitioners in the world.

Intelligent Automation

We leverage the power of intelligent automation, including BPM, RPA, AI, and iCM, to help you do more with less and increase your process efficiency.

No Surprises Act Command Center - Orchestrated and Automated Dispute Management